Company
DoorDash
RolE
Product designer
When
Q2 2025
Scope
Iteration and expansion
DoorDash prompts Dashers to photograph the order receipt at pickup to verify they have the right order. The feature was working, but two problems were limiting its impact: too many photos were blurry or out of frame for the app to read accurately, and the photo step was adding time to every delivery. For Dashers whose earnings depend on moving fast, every extra second counts.
The goal was to get higher quality photos more quickly without adding time. I moved order information and guidance directly onto the camera screen, eliminating the extra step that required Dashers to read instructions first. I also introduced auto-capture, which takes the photo automatically once a clear receipt is in frame. The result was a faster flow that asked less of the Dasher while capturing better images.
Feedback appears in real time as Dashers hold up their phone, no extra tap required. If there's no receipt in frame, the screen prompts them to scan. If something doesn't match, the detail card flags exactly what's wrong.
The receipt photo system drove meaningful reductions in wrong orders, missing items, and failed deliveries across millions of deliveries. Customers noticed too. 85% said they wanted receipt photos on every future order.
